The acceptance of a booking once formalized implies the consequent acceptance by the CUSTOMER of the present Cancellation Policy established by BUCEO CABO LA NAO.
In the event that the customer eventually does not participate in an activity previously booked with BUCEO CABO LA NAO, the following will apply:
NO CHARGE will be generated to the CUSTOMER in the event that the scheduled activity Is cancelled by decision of BUCEO CABO LA NAO, no matter the reasons behind such decision
In the event that the scheduled activity is cancelled by decision of the CUSTOMER, regardless of the reason:
NO CHARGE will be generated to the CUSTOMER always provided that the CUSTOMER effectively informs BUCEO CABO LA NAO about his will to cancel the scheduled activity with AT LEAST 24 HOURS NOTICE IN ADVANCE of the start of the activity.
100% OF THE TOTAL AMOUNT will be charged to the CUSTOMER when there is NO RECORD OF THE COMMUNICATION done by the CUSTOMER to BUCEO CABO LA NAO of their will to cancel the scheduled activity, or such communication from the CUSTOMER takes place within a PERIOD LESS THAN 24 HOURS NOTICE IN ADVANCE of the start of the activity.